Blue Flower

 

 

 

IT Service Management and Governance (ITIL/ISO 20000, COBIT and ISO27001)

 

  • IT Process Maturity Assessment (using COBIT 5 Maturity Model)
  • IT Process Customization, Design and Improvement using ITIL Best Practices (Process Models, Policy & Procedures)
  • ITSM/ITIL Tool Evaluation and Selection
  • IT Department Organizational Structure
  • Roles and Responsibilities Specification and RACI chart
  • Outsourcing and Service Level Management (SLM)
  • Gap Analysis and Migration Planning (Road-map)
  • Information Security Management Implementation & Audit using ISO 27001
  • IT Audit, Governance, Performance Management & Optimization
  • IT Training Strategy, Development and Management
  • Organizational Change Management Planning